PRIVACY POLICY

At Visualise Brands, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

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We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

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Any questions regarding this Policy and our privacy practices should be sent by email to eleanor@visualisebrands.co.uk or by writing to; Visualise Brands, FAO Customer Engagement, 53 Aylesbury Close, Norwich, Norfolk, NR3 3LB, UK.

 

Who are we?

We’re Visualise Brands, are a full-service Visual Branding Experts specialising in graphic design and photography. Visualise Brands is our trading name ran by Eleanor Parnell Santos who is self-employed.

 

How do we collect information from you?

We obtain information about with your consent when you use our website, for example, when you contact us about products and services or if you register to receive our newsletters. We securely store all our contact information using SSL security.

 

What type of information is collected from you?

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine how many people use our site, to better understand how they find and use our web pages and to see their journey through our website. Google does not supply to us data that directly identifies you. We consider Google to be a third party data

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How is your information used?

We may use your information to:

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- Send you communications which you have requested and that may be of interest to you.

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- These may include quotations, updates on our activities, promotions of our companys goods and services

 

- Process orders that you have submitted

 

- Process information requests that you have submitted to carry out our obligations arising from any contracts entered into by you and us

 

- Seek your views or comments on the services we provide

 

- Notify you of changes to our services.

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We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example tax records). We will hold your personal information on our systems only for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. For the purposes of marketing, we shall reconfirm your desire to receive communications from us every 24 months. You may unsubscribe at any time.

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Who has access to your information?

We will not give, sell or rent your information to third parties.

 

We will not share your information with third parties for marketing purposes.

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Third Party Service Providers working on our behalf:

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services our behalf (for example to process payments). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Visualise Brands, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

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Data Protection Officer

The data protection officer for Visualise Brands is Eleanor Santos.

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Email eleanor@visualisebrands.co.uk Telephone: 0780 644 1856 Data Protection Legislation Our business, internal computer systems and this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

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·       UK Data Protection Act 1988 (DPA)

·       EU Data Protection Directive 1995 (DPD)

·       EU General Data Protection Regulation 2018 (GDPR)

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This site’s compliance with the above stringent legislation, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.

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Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our work or our products and services, then you can unsubscribe from our communications using the link at the bottom of all our marketing emails at any time.

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We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent or where there could be a legitimate business interest. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: eleanor@visualisebrands.co.uk or telephone on 0780 644 1856

 

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: eleanor@visualisebrands.co.uk  or telephone on 0780 644 1856

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You have the right to ask for a copy of the information Visualise Brands hold about you deleted & erased from our system our systems. To do this, please send us an email to eleanor@visualisebrands.co.uk  from the email account we have on record for you and we shall delete and erase all data we hold on you from our systems that we are legally able to do.

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Transferring your information outside of Europe

We may hold your contact information in our email marketing system. The data for which is held in the USA by EU-US Privacy Shield compliant providers; Amazon Data Services. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services. Our 3rd Party Data Processors We may use third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation of the EU and UK. Where these third parties are based in the USA they are EU-U.S Privacy Shield compliant.

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·  Google Analytics

·  Amazon Data Services

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Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

 

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. This website does not accept on line transactions.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

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Use of 'cookies'

Like many other websites, the website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you Visualise Brands when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

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16 or Under

We are concerned to protect the privacy of children aged 16 or under and believe that our website content is suitable for all ages. However, if you are aged 16 or under‚ we shall require your parent/guardian's permission beforehand, whenever you provide us with personal information.

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in February 2024